Medium
40° neon flashing on Potterton Performa 24

Your boiler has detected a problem with the sensor that measures hot water temperature, which means your taps may not get warm.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Domestic hot water temperature sensor (NTC) fault

From this model's manual
Verified against the Performa 28i installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the small sensor responsible for monitoring your tap water temperature fails or sends an incorrect electronic signal to the control board. The most common reason is that the internal components of the sensor have degraded over time or developed a small mineral build-up, preventing it from accurately reading how hot the water is.

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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