High Lockout
60° neon flashing on Potterton Performa 24

Your boiler has stopped working because it cannot safely vent waste gases or confirm that the fan is running correctly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Fan or flue fault (Air pressure switch not proved)

What causes this fault?

This fault occurs when the boiler's safety sensors cannot confirm that the fan is successfully clearing waste gases from the system. The most common reasons are a failing fan motor or a blockage in the small plastic tubes that monitor air pressure, preventing the boiler from firing safely. Exposure to dust or worn bearings in the fan assembly usually triggers this shutdown to prevent carbon monoxide risks.

This issue is more frequent during periods of high wind or extreme cold, as external gusts can disrupt pressure readings and freezing temperatures may cause debris to shift within the flue.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful