High
70° neon flashing on Potterton Performa 24

Your boiler has likely become too hot or water is not circulating correctly, causing it to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Overheat thermostat has operated or primary flow switch has failed to operate

From this model's manual
Verified against the Performa 28i installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the water inside the boiler reaches an unsafe temperature, triggering a safety sensor to shut the system down to prevent damage. The most common reasons are a pump failure that stops water from moving or a blockage in the pipework preventing heat from escaping the boiler.

This issue often appears when the heating is first turned on after summer, as the circulation pump can seize up after long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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