High Lockout
40° neon flashing on Potterton Performa 28i

Your boiler has detected a problem safely moving waste gases out through the flue pipe, which has caused it to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Air pressure switch not proved.

What causes this fault?

This fault occurs when the boiler's internal safety sensor cannot detect the flow of air needed to clear away fumes. The most common reasons are a cooling fan that has become stuck or dirty, a blockage in the flue pipe outside, or small internal tubes becoming perishd or clogged with debris.

This issue is more frequent during periods of high winds or extreme cold, which can put extra strain on the fan or cause external flue obstructions.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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