High Lockout
50° neon flashing on Potterton Performa 28i

Your boiler has detected that the fan, which safely clears waste gases away, is not spinning as fast as it needs to for the boiler to light safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Fan not running at maximum speed.

What causes this fault?

This fault occurs when the boiler's internal computer detects that the fan is not reaching the necessary speed to safely expel exhaust gases. The most common reasons are a build-up of dirt within the fan or a blockage in the small tubes that monitor air pressure. If the fan cannot create enough airflow, the boiler will prevent ignition to ensure carbon monoxide doesn't build up inside the unit.

This fault can be more frequent during autumn or windy weather, as debris or strong gusts can obstruct the flue or put extra strain on a struggling fan motor.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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