High Lockout
Neon7 on Potterton Performa System HE

Your boiler has detected that there is not enough water pressure or the water is not moving through the system properly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Fault on Pump or Low System Pressure

What causes this fault?

This fault occurs when the boiler's internal sensors detect that water isn't circulating at the correct speed or pressure to safely carry heat away from the burner. The most common reasons are a drop in system pressure due to a minor leak, or a mechanical failure where the pump has seized or worn out over time.

This issue often surfaces in autumn when the heating is turned back on after summer, as pump components can seize during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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