High
Reset neon does not extinguish on Potterton Performa System HE

Your boiler has developed an internal electrical fault that is preventing it from restarting even after you try to reset it.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Selector switch or PCB failure (Section K)

From this model's manual
Verified against the Performa System 12 18 24 28e installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's internal computer or the main control dial fails to communicate correctly, meaning the system cannot clear its memory of a previous error. The most common reason is that the circuits on the main control board have worn out or shorted, preventing the reset signal from reaching the burner.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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