Emergency Lockout
A19 on Potterton Powermax HE

Your boiler is sensing a flame even after it has tried to turn the gas off, which is a safety conflict that requires a professional inspection.

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

Technical description

Flame detected after gas valve shut. Relight, check gas valve closes promptly. Check for electric mains problem. Replace gas valve

What causes this fault?

This fault occurs when the boiler's internal sensors continue to detect a flame for several seconds after the demand for heat has stopped and the gas should have been cut off. The most common reason is a mechanical failure in the gas valve where it is failing to close fully, or a faulty control board is incorrectly interpreting signals from the flame sensor.

Engineer required

This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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