High Lockout
E02 on Potterton Powermax HE

Your boiler has shut itself down because it has become too hot internally and needs to cool down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Overheat - High temperature limit thermostat tripped

What causes this fault?

This fault occurs when the water inside the boiler reaches an unsafe temperature, triggering a safety switch to shut the system down. The most common reasons are a pump failure that stops water from moving or a blockage in the main heat exchanger that prevents heat from transferring correctly.

This fault is more frequent when you first turn the heating back on in Autumn, as pumps can seize up after being inactive over the summer months.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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