High Lockout
E10 on Potterton Powermax HE

Your boiler has lost water pressure and has stopped working to protect itself from damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

System pressure low / No water in boiler

What causes this fault?

This fault occurs when the water pressure inside your heating system drops below a safe level, causing the boiler to shut down to prevent internal overheating. The most common reason is a slow leak somewhere in your radiators or pipework, or a failing component like the expansion vessel that can no longer manage pressure changes.

This issue often surfaces when you first turn the heating back on for autumn, as the sudden increase in heat and pressure can expose small leaks or weakened seals that occurred during summer.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful