High Lockout
E28 on Potterton Powermax HE

Your boiler’s internal computer has encountered an electronic error and cannot communicate properly with its own components.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Internal control fault

What causes this fault?

This fault occurs when the boiler's main control board suffers an internal electronic failure, meaning it can no longer send or receive instructions from the rest of the system. The most common reason is age-related wear on the electrical circuits or a sudden power surge that has damaged the delicate components on the board. Because the ‘brain’ of the boiler is compromised, it shuts down as a safety precaution.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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