High Lockout
P 0.4 on Potterton Powermax HE

Your boiler has stopped working because the water pressure inside the system has dropped too low to operate safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

System pressure dropped below 0.5 bar. The boiler will not light and it will be necessary to top up the pressure.

What causes this fault?

This fault occurs when the water pressure inside your heating system drops below a safe working level, causing the boiler to shut down to prevent damage. The most common reasons for this are a leak somewhere in your radiators or pipework, or a failure of the internal expansion vessel which helps manage pressure changes.

This issue often appears when you turn your heating back on for the first time in autumn, as the system cools and contracts during the summer months.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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