Potterton Promax 15/2 HE Plus Fault codes & diagnostics

61 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Regular Natural Gas 15 kW 2008-2015 Discontinued
GC Number 41-591-96

Replaced by: Promax Ultra

This boiler uses LED flash patterns

Count the flashes in one repeating group before the pause. That number is your fault code. Do not reset until you have noted it. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
3 Emergency 56 High 2 Medium

All 61 documented codes

Tap any card for details

Flash Flash On

Your boiler has stopped working because it cannot safely vent the exhaust gases, so it has locked itself to prevent unsafe operation.

High Engineer only £150-300

Parts commonly replaced

  • Fan assembly
  • Air pressure switch
  • Wiring harness

Related codes

Flash Off Flash

Your boiler is failing to run because it isn't receiving enough electricity from your home's power supply.

High Engineer only £120-250

Parts commonly replaced

  • PCB
  • Wiring harness
  • Fused spur

Related codes

Flash Off On

Your boiler has detected that it is getting too hot and has automatically shut itself down to prevent damage.

High Engineer only £120-250

Parts commonly replaced

  • Pump
  • System filter
  • Heat exchanger
  • NTC thermistor

Related codes

Flash On Flash

The internal computer that controls your boiler has experienced a permanent error and is no longer able to give instructions to your heating system.

High Engineer only £250-450

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

Flash On On

Your boiler's internal computer has developed a fault and is unable to operate, meaning the system will not provide any heating or hot water until a professional repairs it.

High Engineer only £250-400

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

Lights Flash Flash On

Your boiler has discovered a problem with the internal air ventilation system and has safely shut itself down to prevent unsafe operation.

High Engineer only £150-300

Parts commonly replaced

  • Fan assembly
  • Air pressure switch
  • Printed circuit board

Related codes

Lights Flash Off Flash

Your boiler is not receiving enough electricity from your home's power supply to run safely and consistently.

High Engineer only £120-250

Parts commonly replaced

  • Printed circuit board
  • Wiring harness
  • Power supply fuse

Related codes

Lights Flash Off On

Your boiler has detected that it is getting too hot and has automatically shut down to prevent any internal damage.

High Engineer only £120-250

Parts commonly replaced

  • Overheat Thermostat
  • Pump
  • Diverter Valve
  • System Filter

Related codes

Lights Flash On Flash

The internal computer board inside your boiler has developed a fault and is failing to send the correct signals to start your heating and hot water.

High Engineer only £250-400

Parts commonly replaced

  • Main PCB
Lights Flash On On

Your boiler's central control computer has developed an internal electrical fault and is no longer able to give instructions to the system.

High Engineer only £250-400

Parts commonly replaced

  • Printed Circuit Board (PCB)
Showing 11–20 of 61
Lights On Flash Flash

Your boiler has detected that water is not circulating properly through the system, so it has shut down to protect the internal components from overheating.

High Engineer only £150-300

Parts commonly replaced

  • Central heating pump
  • Flow switch
  • Diverter valve

Related codes

Lights On Flash On

Your boiler's temperature sensor is providing incorrect readings, so it has shut down to prevent the system from overheating.

High Engineer only £120-220

Parts commonly replaced

  • NTC Thermistor
  • Wiring harness

Related codes

Lights On Off Flash

Your boiler has detected that the electricity cables supplying it have been wired the wrong way around, preventing it from operating safely.

High Engineer only £90-150

Parts commonly replaced

  • None - requires electrical re-wiring
Lights On On Flash

Your boiler's internal computer has developed a fault and is failing to communicate with the rest of the unit, meaning it will not operate until repaired.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB

Related codes

On Flash Flash

Your boiler has detected that it is running without enough water inside, which means it cannot safely heat your home and has shut itself down to prevent damage.

High DIY-safe £90-180

What to check first

  1. Check your boiler pressure gauge; if it is below 1 bar, you need to repressurise the system.
  2. Locate the filling loop (usually a silver braided hose with one or two valves) connected to the boiler pipes.
  3. Slowly open the valve(s) to allow water to enter until the gauge needle reaches between 1 and 1.5 bar, then turn the valve(s) firmly off.

Parts commonly replaced

  • Pressure relief valve
  • Pressure sensor
  • Expansion vessel

Related codes

On Flash On

Your boiler has stopped working because a sensor that measures water temperature is providing incorrect information or has failed.

High Engineer only £120-200

Parts commonly replaced

  • NTC Thermistor
  • Wiring harness

Related codes

On Off Flash

Your boiler has detected that the electrical wires providing its power have been connected the wrong way around.

High Engineer only £90-160
On On Flash

Your boiler's internal electronic brain has detected a critical error and is unable to safely control the heating system, meaning the boiler has shut down.

High Engineer only £250-400

Parts commonly replaced

  • Main Control PCB

Related codes

E01

Your boiler is failing to light because it cannot detect a flame, meaning you currently have no heating or hot water.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed circuit board (PCB)

Related codes

E02

Your boiler has detected that it is running too hot and has automatically shut itself down to prevent damage.

High Engineer only £120-250

Parts commonly replaced

  • Pump
  • Diverter valve
  • Heat exchanger
  • Overheat thermostat

Related codes

Showing 21–30 of 61
E03

Your boiler has detected an issue with its internal ventilation system, causing it to shut down for safety reasons to prevent dangerous fumes from building up.

High Engineer only £150-300

Parts commonly replaced

  • Flue thermostat
  • Fan assembly
  • Wiring harness
  • Printed Circuit Board (PCB)

Related codes

E04

Your boiler has stopped because it can no longer detect the flame needed to heat your water.

High Engineer only £150-300

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Flame rectification probe

Related codes

E05

Your boiler's temperature sensor is failing, which prevents it from safely controlling the heat, so it has shut down to protect the system.

High Engineer only £120-220

Parts commonly replaced

  • NTC Thermistor
  • Wiring harness

Related codes

E06

Your boiler is having trouble detecting the temperature of the water used for your taps, which means it may struggle to provide consistent hot water.

Medium Engineer only £120-220

Parts commonly replaced

  • DHW Thermistor
  • Wiring harness

Related codes

E07

Your boiler's sensor that monitors the temperature of the water coming back from your radiators is not working correctly, causing the boiler to stop to prevent overheating.

High Engineer only £120-220

Parts commonly replaced

  • Return thermistor sensor
  • Wiring harness

Related codes

E09

Your boiler has identified an internal electrical issue that prevents it from safely controlling the flow of gas, so it has shut down to protect your home.

High Engineer only £180-350

Parts commonly replaced

  • Gas valve
  • Printed circuit board (PCB)
  • Wiring harness

Related codes

E10

Your boiler has stopped working because the amount of water inside your heating system has dropped below the required level.

High DIY-safe

What to check first

  1. Locate the filling loop (a silver braided hose connecting two pipes near the boiler).
  2. Open the valves on both ends of the loop to allow water into the system.
  3. Watch the pressure gauge on the front of the boiler until the needle reaches the green zone (usually 1.0 to 1.5 bar).
  4. Close the valves firmly and check for any minor drips.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Pressure transducer

Related codes

E11

Your boiler has sensed that the temperature in your underfloor heating system is too high and has shut itself down to prevent damage.

High Engineer only £120-250

Parts commonly replaced

  • Safety thermostat
  • Underfloor heating pump
  • Flow switch

Related codes

E12

Your boiler has detected that the water leaving the unit is significantly hotter than the water returning to it, often indicating a blockage or a pump issue that prevents water from circulating correctly.

High Engineer only £150-300

Parts commonly replaced

  • Central heating pump
  • System filter
  • Diverter valve

Related codes

E13

Your boiler is struggling to confirm that air is moving properly through its internal ventilation system, so it has safely shut down to prevent unsafe operation.

High Engineer only £150-250

Parts commonly replaced

  • Air pressure switch
  • Flue tubes
  • Venturi

Related codes

Showing 31–40 of 61
E14

Your boiler is failing to detect that water is circulating, which prevents it from safely igniting to provide your heating and hot water.

High Engineer only £150-250

Parts commonly replaced

  • Flow switch
  • Diverter valve actuator

Related codes

E15

Your boiler is failing to light because it cannot control the flow of gas correctly, meaning your heating and hot water will not work.

High Engineer only £180-350

Parts commonly replaced

  • Gas valve
  • PCB

Related codes

E16

Your boiler has detected that hot water is flowing in the wrong direction or the water returning to it is hotter than the water leaving it, causing the system to shut down for safety.

High Engineer only £150-300

Parts commonly replaced

  • NTC thermistor sensor
  • Pump
  • Main printed circuit board

Related codes

E17

Your boiler is shutting down because the water inside is heating up much faster than it can circulate through your radiators.

High Engineer only £150-300

Parts commonly replaced

  • Central heating pump
  • System filter
  • Diverter valve

Related codes

E18

Your boiler's computer is experiencing an internal error, which has caused it to stop working to ensure your safety.

High Engineer only £200-400

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

E19

Your boiler's computer system has encountered an internal error and cannot process its normal operations, causing it to stop heating.

High Engineer only £150-300

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

E20

Your boiler's computer is experiencing an internal error and has shut down for safety reasons.

High Engineer only £200-450

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

E28

Your boiler's computer has detected a serious internal error and has shut down to prevent damage to the system.

High Engineer only £200-400

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

E31

Your boiler's computer has encountered an internal error and stopped working as a safety precaution.

High Engineer only £200-400

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

E32

Your boiler has detected that the water temperature difference between the flow and return pipes is too great, meaning the system is struggling to move heat efficiently.

High Engineer only £150-300

Parts commonly replaced

  • Central Heating Pump
  • Plate Heat Exchanger
  • NTC Sensor

Related codes

Showing 41–50 of 61
E35

Your boiler is failing to detect the flame correctly, so it has shut down to prevent the risk of unburned gas escaping.

Emergency Engineer only £150-300

Parts commonly replaced

  • Flame rectification probe
  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

E40

Your boiler has stopped working because it cannot accurately measure the temperature of the water returning to it, so it has shut down as a safety precaution.

High Engineer only £120-220

Parts commonly replaced

  • Return NTC thermistor
  • Wiring harness

Related codes

E43

Your boiler has detected an issue with the air venting system, which is preventing it from safely clearing waste gases and starting up.

High Engineer only £150-250

Parts commonly replaced

  • Air pressure switch
  • Flue fan assembly
  • Venturi tube

Related codes

E50

Your boiler is struggling to accurately measure the temperature of the water it is heating, so it has shut down to prevent overheating.

High Engineer only £120-220

Parts commonly replaced

  • Hot water NTC thermistor sensor
  • Wiring harness

Related codes

E80

Your boiler's computer is experiencing an internal error, which means the system has stopped working to prevent further damage.

High Engineer only £250-450

Parts commonly replaced

  • Printed Circuit Board (PCB)
E92

Your boiler's computer system has encountered an internal error and cannot operate safely, so it has shut itself down to prevent further issues.

High Engineer only £250-450

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

E110

Your boiler has detected that it is getting dangerously hot and has automatically shut itself down to prevent damage.

High Engineer only £150-300

Parts commonly replaced

  • Safety thermostat
  • Pump
  • Diverter valve
  • PCB

Related codes

E119

Your boiler has stopped working because the water pressure inside the system has dropped too low to operate safely.

High DIY-safe £80-150

What to check first

  1. Locate the external filling loop, which is a flexible braided hose usually found underneath the boiler.
  2. Open the valves at both ends of the hose to allow water into the system until the pressure gauge reads between 1.0 and 1.5 bar.
  3. Close both valves tightly and ensure the hose is disconnected if required by your specific model.

Parts commonly replaced

  • Pressure relief valve
  • Pressure sensor
  • Expansion vessel
E125

Your boiler is struggling to move water around your heating system, so it has shut down to prevent itself from overheating.

High Engineer only £180-350

Parts commonly replaced

  • Circulation pump
  • Diverter valve
  • System filter

Related codes

E130

Your boiler has detected that the gases it is producing are getting too hot, so it has safely shut itself down to prevent damage.

Emergency Engineer only £150-300

Parts commonly replaced

  • Flue NTC thermistor
  • Heat exchanger
  • PCB

Related codes

Showing 51–60 of 61
E133

Your boiler is failing to light because it cannot detect a stable flame or is not receiving an adequate gas supply.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Circuit board (PCB)

Related codes

E160

Your boiler is struggling to get the air flowing properly, so it has safely shut itself down to prevent it from running incorrectly.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Air pressure switch
  • Wiring harness
  • PCB

Related codes

E193

Your boiler has detected trapped air bubbles in the pipes or is currently running a brief automated internal calibration check.

Medium DIY-safe £90-180

What to check first

  1. Wait 10 minutes to see if the boiler clears the code automatically after its internal timer finishes.
  2. Check your system pressure gauge to ensure it is between 1 and 1.5 bar.
  3. Bleed your radiators starting from the one furthest away from the boiler to remove trapped air.

Parts commonly replaced

  • Automatic air vent
  • Pressure relief valve
  • System diverter valve

Related codes

Lights Off Off Off

Your boiler has lost all power and is completely unresponsive as if it has been unplugged.

High Engineer only £120-250

Parts commonly replaced

  • PCB
  • Fuse
  • Main wiring harness
Lights On On On

Your boiler communication system is struggling to connect internal parts, meaning it has safely shut down to prevent incorrect operation.

High Engineer only £120-220

Parts commonly replaced

  • LV Wiring Harness
  • PCB
On Off On

Your boiler has failed to light the flame properly and has shut itself down as a safety precaution while trying to start up.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

On On On

Your boiler has lost its internal connection to the control panel, causing it to stop operating completely.

High Engineer only £120-200

Parts commonly replaced

  • LV Wiring Harness
  • Main PCB
OVERHEAT LOCKOUT

Your boiler has automatically shut down because it has detected that it is getting dangerously hotter than it should be.

Emergency Engineer only £150-300

Parts commonly replaced

  • Overheat thermostat
  • NTC thermistor
  • Combustion chamber seal

Related codes

Showing 61–61 of 61
THERMISTOR

Your boiler has detected a faulty temperature sensor which means it can no longer accurately monitor how hot the water is getting.

High Engineer only £100-180

Parts commonly replaced

  • NTC Thermistor (Temperature Sensor)
  • Wiring Harness

Related codes