High Lockout
THERMISTOR on Potterton Promax 15/2 HE Plus

Your boiler has detected a faulty temperature sensor which means it can no longer accurately monitor how hot the water is getting.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Lights: On Flash On. Unplug thermistor, check if thermistor resistance is between 0.5kΩ & 20kΩ. Plug in thermistor, leave 8-way connector unplugged, check resistance at D between 0.5kΩ & 20kΩ.

What causes this fault?

This fault occurs when the internal temperature sensor fails to send a reliable signal to the main control board, often due to internal corrosion or electrical fatigue. Because the boiler can no longer track how hot the water is, it shuts down as a safety precaution to prevent the system from overheating. In some cases, the problem can also be caused by loose or damaged wiring that has broken the connection between the sensor and the brain of the boiler.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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