High Lockout
E193 on Potterton Promax Combi HE Plus

Your boiler has detected that the water is not moving through the system quickly enough before the burner fires up.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Pre-Circulation Fault

What causes this fault?

This fault occurs when the boiler's internal sensors detect that water isn't flowing through the heat exchanger as fast as it should. The most common reasons are a failed or sticking pump, air trapped within the system, or a blockage caused by a buildup of sludge and debris.

This issue is more frequent in autumn when the heating is turned on for the first time after summer, as pumps can seize during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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