High Lockout
E193 on Potterton Promax

Your boiler is struggling to move water around the system properly, which is causing it to shut down to prevent overheating.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Circulation

What causes this fault?

This fault occurs when the water inside the boiler is heating up too quickly because it isn't being pumped away fast enough. The most common reasons are a failed internal pump, a build-up of sludge blocking the pipes, or air trapped within the system that prevents smooth circulation.

This issue often surfaces in autumn when the heating is turned back on after being idle all summer, which can cause the pump to seize.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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