Potterton Promax Fault codes & diagnostics

26 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

CombiSystemRegular Natural GasLPG 12-33 kW 2006-2018 Discontinued
GC Numbers 47-393-0647-393-0747-393-0841-591-9141-591-9241-591-9341-591-9441-591-9541-592-2341-592-2441-592-5641-592-2541-592-2641-592-2741-592-2841-592-2947-393-2747-393-2847-393-2947-393-3047-393-31

Replaced by: Baxi 800

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Each cell = one fault code. Hover to identify.
2 Emergency 21 High 1 Medium 2 Low

All 26 documented codes

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E10

Your boiler has lost communication with the sensor that monitors the weather outside, meaning it may not heat your home as efficiently as usual.

Low Engineer only £90-180

Parts commonly replaced

  • Outdoor weather compensation sensor
  • Sensor wiring
E20

Your boiler is struggling to monitor its temperature correctly because a internal sensor is sending a faulty signal, preventing the heating from working properly.

High Engineer only £90-160

Parts commonly replaced

  • NTC Central Heating Thermistor
  • Wiring Harness

Related codes

E28

Your boiler has detected a problem with the sensor that monitors the temperature of the exhaust gases, causing the system to shut down for safety.

High Engineer only £100-£180

Parts commonly replaced

  • Flue thermistor
  • Wiring harness
  • Main PCB

Related codes

E50

Your boiler has detected a problem with the sensor that monitors the temperature for your taps, meaning you may have inconsistent or no hot water.

Medium Engineer only £90-160

Parts commonly replaced

  • Domestic Hot Water (DHW) NTC Sensor
  • Sensor wiring harness

Related codes

E110

Your boiler has switched itself off because it has become too hot internally and needs to cool down for safety.

High DIY-safe £100-£350

What to check first

  1. Turn the boiler off and allow it to cool for at least 30 minutes.
  2. Check that your radiator valves are open and that the system pressure is between 1 and 1.5 bar.
  3. Turn the selector switch to the reset position for five seconds and then back to your desired setting.

Parts commonly replaced

  • Overheat Thermostat
  • Circulation Pump
  • Thermistor (NTC Sensor)

Related codes

E119

Your boiler has stopped working because the water pressure in the system has dropped too low and needs topping up.

High DIY-safe £0-120

What to check first

  1. Locate the filling loop (usually a silver flexible hose) underneath the boiler.
  2. Slowly open the small valves at either end of the hose until you hear water flowing.
  3. Watch the pressure gauge until it reaches between 1 and 1.5 bar, then close both valves tightly.

Parts commonly replaced

  • Filling loop
  • Pressure sensor
  • Expansion vessel

Related codes

E125

Your boiler has detected that water is not moving through the system correctly, which could be due to a blockage or a pump failure.

High DIY-safe £180-350

What to check first

  1. Check that your system pressure is between 1.0 and 1.5 bar on the pressure gauge
  2. Ensure all radiator valves are fully open
  3. Check if any bypass valves are closed

Parts commonly replaced

  • Circulating Pump
  • Diverter Valve
  • Main Heat Exchanger (Descaling)

Related codes

E130

Your boiler has shut itself down because the exhaust gases have reached a temperature that is too high, which is a safety feature to prevent damage.

High Engineer only £120-250

Parts commonly replaced

  • Flue Overheat Thermostat
  • Main Heat Exchanger (cleaning or replacement)
  • Main PCB

Related codes

E131

Your boiler has shut down because the exhaust gases have reached a dangerously high temperature, triggering a safety sensor to prevent damage.

High Engineer only £120-350

Parts commonly replaced

  • Heat Exchanger (Cleaning/Descaling)
  • Flue Thermistor
  • Main Heat Exchanger

Related codes

E133

Your boiler has failed to light, which is usually caused by a temporary interruption in the gas supply or a frozen condensate pipe.

High DIY-safe £100-280

What to check first

  1. Check if other gas appliances in your home, like a hob, are working correctly.
  2. If it is freezing outside, check the external plastic condensate pipe for ice and thaw it with warm water.
  3. Hold the reset button for five seconds to see if the boiler restarts.

Parts commonly replaced

  • Gas Valve
  • Ignition Electrode
  • PCB

Related codes

Showing 11–20 of 26
E151

Your boiler's computer control board has developed a fault and can no longer communicate with the system components, causing the unit to shut down for safety.

High Engineer only £250-450

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Wire Harness

Related codes

E152

Your boiler’s internal computer has developed a fault and is struggling to process information correctly.

High Engineer only £280-500

Parts commonly replaced

  • Main Printed Circuit Board (PCB)

Related codes

E160

Your boiler has stopped working because the fan that clears away waste gases is not spinning correctly or has lost communication with the control board.

High Engineer only £250-£450

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

E161

Your boiler has stopped working because the fan used to clear out waste gases is not spinning at the correct speed or has failed to start.

High Engineer only £250-£450

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

E164

Your boiler has detected a problem with the sensor that monitors your hot water temperature or a switch that controls water flow, which usually means your hot water will stop working properly.

High Engineer only £90-180

Parts commonly replaced

  • DHW NTC Sensor
  • Flow Switch
  • Wiring Harness

Related codes

E167

Your boiler's internal computer has developed a fault and can no longer control the heating or hot water safely.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB (Printed Circuit Board)
  • Wiring Harness

Related codes

E168

Your boiler has detected an internal electrical error that is preventing it from running safely, and it usually means the main control board is confused or failing.

High DIY-safe £280-450

What to check first

  1. Turn the boiler off at the main electrical switch
  2. Wait 30 seconds before switching it back on
  3. Press and hold the 'Reset' button for five seconds

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • External Pump
  • Electrical Harness

Related codes

E193

Your boiler is struggling to move water around the system properly, which is causing it to shut down to prevent overheating.

High DIY-safe £150-350

What to check first

  1. Check that all radiator valves are fully open
  2. Ensure the boiler pressure is between 1.0 and 1.5 bar
  3. Try bleeding your radiators to remove any trapped air

Parts commonly replaced

  • Circulation pump
  • Automatic air vent
  • Flow/Return thermistors

Related codes

Lockout LED

Your boiler has detected a safety issue and stopped working to protect itself, meaning you currently have no heating or hot water active.

High Engineer only £120-300

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed Circuit Board (PCB)
  • Flame sensing probe

Related codes

Lockout light

Your boiler has stopped working for safety reasons and needs a manual reset because it cannot successfully get the flame started or stay lit.

High Engineer only £120-250

Parts commonly replaced

  • Ignition lead
  • Electrode
  • Gas valve
  • PCB

Related codes

Showing 21–26 of 26
Low System Pressure light

Your boiler has stopped working because the amount of water inside your heating system has dropped below the required level.

High DIY-safe £80-150

What to check first

  1. Locate the filling loop, which is a silver braided hose connected near the boiler pipes underneath.
  2. Open the small valve(s) on the loop to let mains water into the system until the pressure gauge reads between 1.0 and 1.5 bar.
  3. Close the valve(s) firmly once the correct pressure is reached.

Parts commonly replaced

  • Pressure Relief Valve (PRV)
  • Expansion Vessel
  • Pressure Gauge

Related codes

Mains light

Your boiler is receiving power as normal and this light simply confirms it is switched on, not indicating a fault.

Low DIY-safe

What to check first

  1. Check your central heating thermostat or timer settings if you are not receiving heat or hot water.
  2. If the boiler is working correctly, no action is required as this light is a normal indicator.
Pilot being extinguished

Your boiler has stopped working because its small pilot flame has gone out, meaning it cannot ignite the main burners to heat your home or water.

Emergency Engineer only £120-250

Parts commonly replaced

  • Thermocouple
  • Pilot assembly
  • Gas valve

Related codes

Pilot extinguished

Your boiler has stopped working because the internal flame that keeps it running has gone out and will not stay lit.

Emergency Engineer only £120-£250

Parts commonly replaced

  • Thermocouple
  • Gas valve
  • PCB

Related codes

Reset light

Your boiler has stopped working and needs a manual restart to try and clear a temporary internal error.

High DIY-safe

What to check first

  1. Check the pressure gauge on the front of the boiler is between 1 and 1.5 bar
  2. Turn the boiler switch to the 'Standby' position
  3. Press and hold the reset button for 10 seconds, release it, then switch the boiler back to 'On'

Parts commonly replaced

  • Ignition lead
  • Printed Circuit Board (PCB)
  • Flame rectification electrode

Related codes