High Lockout
E28 on Potterton Promax

Your boiler has detected a problem with the sensor that monitors the temperature of the exhaust gases, causing the system to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flue thermistor fault

What causes this fault?

This fault occurs when the sensor responsible for measuring the heat of the gases leaving your chimney sends an incorrect or missing signal to the boiler's computer. The most common reason is that the sensor itself has developed an electrical failure or the wiring connecting it to the main control board has become loose or damaged.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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