High Lockout
23E on Ravenheat HE 80/90 / 25-30s

Your boiler has detected a problem with the sensor that monitors exhaust gases, and it has shut down as a safety precaution.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flue sensor damaged

What causes this fault?

This fault occurs when the internal sensor responsible for monitoring the temperature of the exhaust gases becomes faulty or loses its connection to the control board. The boiler shuts down as a safety measure to prevent the appliance from overheating or operating with unsafe flue gas temperatures. The primary cause is typically a degraded NTC sensor or heat damage to the wiring harness connected to it.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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