High Lockout
E12 on Remeha Avanta 18V

Your boiler has sensed that the water inside is Getting too hot and has shut itself down as a safety precaution.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flow temperature too high

What causes this fault?

This fault occurs when the water leaving the boiler exceeds a safe temperature limit because it isn't moving away quickly enough. The most common reasons are a pump failure that stops water circulation, a blockage in the pipework, or a sensor that is incorrectly reporting the temperature.

This error is more frequent in autumn and winter when the heating is first turned on after a long summer break, as internal pump parts can seize up from lack of use.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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