Technical description
Flow–NTC open circuit
What causes this fault?
This fault occurs when the boiler's internal computer can no longer detect a signal from the sensor that monitors hot water leaving the unit. The most common reason is that the sensor itself has failed internally or the electrical wiring connecting it to the main control board has become loose or damaged. Because the boiler cannot safely verify how hot the water is, it shuts down to prevent overheating.
Engineer required
This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
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