Technical description
Return–NTC open circuit
What causes this fault?
This fault occurs when the boiler's control board can no longer detect a signal from the sensor that monitors water returning from your radiators. This is usually caused by a failure of the internal thermistor component or a loose electrical connection between the sensor and the main circuit board. Without this data, the boiler cannot safely regulate its temperature, so it shuts down as a precaution.
Engineer required
This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
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