High Lockout
F.24 on Vaillant ecoTEC

Your boiler is heating up too quickly because water isn't flowing through the system properly, causing it to shut down to prevent overheating.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Water shortage, temperature rise too quick

What causes this fault?

This fault occurs when the boiler's internal sensors detect that the water temperature is rising much faster than the system can handle. The most common reason is a lack of circulation, often caused by a failing pump or a blockage in the pipework that prevents the heat from being moved away from the boiler quickly enough. It can also be triggered if there is air trapped in the heat exchanger or if the system water pressure has dropped too low.

This issue is frequently seen during the first cold spell of autumn when heating systems are turned back on after a long summer break, which can cause internal pump components to seize.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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