Vaillant Turbomax 824/828 Fault codes & diagnostics

25 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 24-28 kW 1997-2005 Discontinued

Replaced by: ecoTEC

Download the Vaillant Turbomax 824/828 manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

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Severity at a glance

Each cell = one fault code. Hover to identify.
25 High

All 25 documented codes

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F.00

Your boiler is unable to read the temperature of the water flowing out of it because a sensor or its connection has failed, causing the system to stop working as a precaution.

High Engineer only £120-220

Parts commonly replaced

  • Flow NTC sensor
  • Wiring harness

Related codes

F.01

Your boiler has lost the signal from the sensor that monitors the temperature of water returning to it, meaning it cannot safely regulate its heat.

High Engineer only £120-220

Parts commonly replaced

  • Return NTC sensor
  • Wiring harness

Related codes

F.10

Your boiler has detected a faulty electrical signal from its internal temperature sensor, causing it to shut down to prevent potential overheating.

High Engineer only £120-200

Parts commonly replaced

  • Flow NTC thermistor
  • Wiring harness

Related codes

F.11

Your boiler has detected an electrical fault in a temperature sensor that monitors the water returning to the system, causing it to shut down for safety.

High Engineer only £120-220

Parts commonly replaced

  • Return NTC sensor
  • Wiring harness

Related codes

F.20

Your boiler has automatically shut itself down because it reached a dangerously high temperature and needs to cool off before it can restart safely.

High Engineer only £120-250

Parts commonly replaced

  • NTC temperature sensor
  • Pump
  • Diverter valve
  • Heat exchanger

Related codes

F.22

Your boiler has detected that there is either too little water inside the system or that the internal pump is failing to move the water around as it should.

High DIY-safe £120-250

What to check first

  1. Check your boiler pressure gauge; if it is below 1 bar, use the filling loop to top it up to between 1 and 1.5 bar.
  2. Once pressure is restored, reset the boiler using the reset button or by turning the power off and on again.
  3. If the pressure is fine, try tapping the pump housing gently with a screwdriver handle to see if it is merely stuck, but do not open the casing.

Parts commonly replaced

  • Circulating pump
  • Pressure sensor
  • Filling loop

Related codes

F.23

Your boiler has detected that water is not circulating properly through the system, causing the heater to shut down to prevent damage.

High Engineer only £150-300

Parts commonly replaced

  • Circulation pump
  • NTC thermistor sensors
  • System bypass valve

Related codes

F.24

Your boiler has detected that the water is heating up far too quickly, likely because there is air trapped inside or the pump is struggling to circulate water properly.

High DIY-safe £120-300

What to check first

  1. Check your system pressure gauge; if it is below 1 bar, top it up using the filling loop
  2. Bleed all radiators in the house starting from the ground floor up to the top floor to release trapped air
  3. Restart the boiler to see if it clears the fault

Parts commonly replaced

  • Central heating pump
  • NTC temperature sensor
  • Automatic air vent

Related codes

F.27

Your boiler has detected an internal fault that is preventing it from safely starting the flame, meaning you currently have no heating or hot water.

High Engineer only £200-450

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Gas Valve
  • Wiring harness

Related codes

F.28

Your boiler is failing to ignite because it cannot detect or process a flame, meaning you currently have no heating or hot water.

High Engineer only £150-350

Parts commonly replaced

  • Ignition lead
  • Ignition electrode
  • Gas valve
  • Printed Circuit Board

Related codes

Showing 11–20 of 25
F.29

Your boiler is trying to start but cannot maintain a flame, likely due to a gas supply issue or a loss of pressure in your heating system.

High Engineer only £150-350

Parts commonly replaced

  • Ignition lead
  • Gas valve
  • Flame rectification probe

Related codes

F.32

Your boiler has detected that the fan, which manages air intake and exhaust, is not running at the correct speed, so it has stopped working to keep your home safe.

High Engineer only £150-300

Parts commonly replaced

  • Fan
  • Wiring harness
  • PCB

Related codes

F.33

Your boiler has detected an issue with its internal airflow system, causing it to shut down for safety to prevent improper combustion.

High Engineer only £150-300

Parts commonly replaced

  • Air pressure switch
  • Flue fan unit
  • Venturi nozzle
  • Wiring harness

Related codes

F.37

Your boiler has detected an issue with the internal ventilation system that prevents it from starting safely, so it has shut down to protect itself.

High Engineer only £150-350

Parts commonly replaced

  • Air pressure switch
  • Fan assembly
  • Wiring harness

Related codes

F.41

Your boiler has lost its memory regarding what type of gas it should be using, which prevents it from operating safely.

High Engineer only £120-250

Parts commonly replaced

  • Main printed circuit board (PCB)

Related codes

F.42

Your boiler has detected a problem with the internal wiring that sends signals between its control components, meaning it cannot operate safely and has shut itself down.

High Engineer only £150-250

Parts commonly replaced

  • Wiring harness
  • Main PCB

Related codes

F.43

Your boiler's internal wiring has detected a communication failure, meaning the control board cannot properly talk to the other parts of the heating system.

High Engineer only £150-300

Parts commonly replaced

  • Wiring harness
  • Printed Circuit Board (PCB)

Related codes

F.60

Your boiler has detected an internal communication error with its main control system, causing it to shut down for safety.

High Engineer only £250-450

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Wiring harness

Related codes

F.61

Your boiler has detected an internal failure in its main control system, meaning it cannot operate safely and has shut down to protect itself.

High Engineer only £250-450

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

F.62

Your boiler has detected that a flame is still being sensed even after it should have switched off, which is a safety issue that prevents it from restarting.

High Engineer only £180-350

Parts commonly replaced

  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

Showing 21–25 of 25
F.63

Your boiler's computer is having trouble communicating internally, which has caused it to shut down for safety reasons.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB
  • Wiring harness

Related codes

F.64

Your boiler's computer is struggling to read its internal temperature sensors, so it has safely shut down to prevent overheating.

High Engineer only £150-£300

Parts commonly replaced

  • Main printed circuit board (PCB)
  • NTC temperature sensor

Related codes

F.65

Your boiler has detected that its internal computer is overheating, which has caused it to shut down for protection.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB

Related codes

F.66

Your boiler's control panel has lost communication with the main internal computer, meaning it cannot operate or receive instructions.

High Engineer only £200-400

Parts commonly replaced

  • User interface display board
  • Main printed circuit board (PCB)
  • Wiring harness

Related codes

F.67

Your boiler's main control computer is failing to communicate correctly, meaning the system has safely shut itself down to prevent unpredictable operation.

High Engineer only £250-450

Parts commonly replaced

  • Main Printed Circuit Board (PCB)

Related codes

66 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.

d.00 Diagnostic This code is simply a status message indicating the boiler is operating at a partial power setting rather than a fault. d.01 Diagnostic Your boiler is currently running its internal pump to move excess heat away from the system, which is a normal part of the cooling process after the heating has been turned off. d.02 Diagnostic Your boiler is currently in a temporary waiting period designed to prevent it from switching on and off too frequently, which is a normal protective feature. d.05 Diagnostic Your boiler is currently reporting its internal target temperature setting rather than a fault, which is a standard status check during normal operation. d.07 Diagnostic Your boiler is simply reporting a status check regarding the 'warm start' feature that keeps your hot water ready, rather than indicating an actual breakdown. d.08 Diagnostic This code simply indicates that your boiler has received a signal from your thermostat or timer to turn on your heating. d.10 Diagnostic Your boiler is struggling to detect if the water pump is running correctly, which stops the system from circulating heat around your home. d.11 Diagnostic Your boiler is struggling to detect that the water pump responsible for moving heat around your home is working correctly. d.21 Diagnostic Your boiler is struggling to detect the flame after it lights, causing it to shut down for safety reasons. d.22 Diagnostic Your boiler is simply indicating that it has received a request to start heating your tap water. d.23 Diagnostic Your boiler is struggling to detect the position of the dial used to switch between heating and hot water modes. d.24 Diagnostic Your boiler is struggling to clear exhaust gases safely because it cannot detect the correct airflow, so it has shut down to prevent unsafe operation. d.25 Diagnostic Your boiler is currently monitoring or switching its internal 'warm start' function, which keeps a small amount of water hot for instant delivery to your taps. d.30 Diagnostic Your boiler is struggling to detect or control the gas flow necessary to ignite the flame, so it has safely shut itself down to prevent any issues. d.33 Diagnostic Your boiler is struggling to communicate with the internal fan, which is preventing it from safely exhausting air, so it has shut down to prevent any risk. d.34 Diagnostic Your boiler is struggling to confirm that the internal fan is spinning at the correct speed to safely vent exhaust gases. d.35 Diagnostic Your boiler is struggling to switch between heating your radiators and heating your hot water taps, which may result in lukewarm water or radiators that stay cold. d.37 Diagnostic Your boiler is struggling to communicate with the internal valve that controls gas flow, which is preventing it from firing up correctly. d.40 Diagnostic This code is simply a status display showing the current temperature of the water flowing through your boiler's internal pipes, not an actual fault. d.41 Diagnostic Your boiler is simply displaying a live measurement of the temperature of the water returning to the unit, rather than indicating a fault. d.50 Diagnostic Your boiler has detected that the water inside the system has become dangerously hot and has shut itself down to prevent damage or safety risks. d.60 Diagnostic Your boiler has detected that it has shut itself down due to overheating multiple times, which means it is struggling to move heat away from the burner properly. d.61 Diagnostic Your boiler has recorded several instances where it shut down unexpectedly, indicating an underlying issue that is preventing it from running reliably. d.64 Diagnostic Your boiler is struggling to ignite smoothly and is recording that it is taking longer than usual to light the flame. d.65 Diagnostic Your boiler is failing to light because it is not sensing a flame, so it has stopped trying to prevent wasting gas. d.67 Diagnostic Your boiler is currently in a short waiting period to prevent it from turning on and off too frequently, which is a normal safety feature to protect the system. d.68 Diagnostic Your boiler is struggling to start because it has failed to light the flame after repeated attempts. d.69 Diagnostic Your boiler has failed to start the flames multiple times, meaning it is currently unable to provide you with heating or hot water. d.71 Diagnostic Your boiler's internal settings are currently restricting the maximum temperature it is allowed to heat your radiators to. d.72 Diagnostic Your boiler is performing a routine post-operation cooling cycle to circulate leftover hot water and protect the internal parts. d.73 Diagnostic Your boiler is struggling to accurately detect or manage the temperature of the water stored in its internal heating loop. d.75 Diagnostic Your boiler has spent too long trying to heat your water and has temporarily paused to protect its internal components. d.76 Diagnostic Your boiler has detected an internal error regarding its fuel configuration settings, which prevents it from operating correctly. d.80 Diagnostic This code is simply an information display showing the total number of hours your boiler has been running and does not indicate a fault or problem with your heating system. d.81 Diagnostic This code is simply an information display showing the total number of hours your boiler has spent heating water, rather than indicating a fault. d.82 Diagnostic This code is simply an information display showing the total number of times your boiler has switched on to heat your radiators over its lifetime. d.83 Diagnostic This code is simply an information display showing the total number of times your boiler has started to heat water, rather than indicating a fault or problem with your heating system. S.00 Status Your boiler is currently in standby mode because it has not received a signal from your thermostat to turn on the heating. S.01 Status Your boiler is currently performing a normal startup check and is simply running its internal fan to prepare for heating your home. S.02 Status Your boiler is currently performing a routine safety check by circulating water before it attempts to light the burner. S.03 Status Your boiler is currently trying to light the flame to start heating your home, which is a normal part of the startup process. S.04 Status Your boiler is operating normally and has successfully lit the flame to heat your radiators. S.05 Status Your boiler is currently in a brief cooling-down phase where it clears leftover heat from the system, and this status code simply indicates the pump is running to finish that process. S.07 Status Your boiler is currently performing a normal safety process where the pump runs for a short time after heating to move leftover hot water away from the heat exchanger. S.08 Status Your boiler is perfectly fine and is simply taking a short, programmed break to prevent overheating before it starts warming your radiators again. S.10 Status Your boiler is simply letting you know that it is currently busy heating up water for your taps or shower. S.11 Status Your boiler is currently just performing a routine safety check by clearing out any leftover gases before it starts heating your water. S.13 Status Your boiler is currently in the middle of its startup process to provide hot water and is waiting for the flame to ignite. S.14 Status Your boiler is currently operating normally to heat up your hot water. S.16 Status Your boiler is currently running its internal cooling fan to safely clear out heat after you last used the hot water, and it will turn off automatically once the system has cooled down. S.17 Status Your boiler is currently running its internal pump to safely cool down after you finished using hot water, which is a normal part of the shutdown process. S.20 Status Your boiler is simply performing a standard check to keep a small amount of water pre-heated so you get hot water at your taps faster. S.21 Status Your boiler is currently running its fan as part of a routine warm-up cycle, so it is functioning normally and does not require any action. S.23 Status Your boiler is currently in the process of firing up to heat the water stored inside it for immediate use. S.24 Status Your boiler is currently performing a normal startup sequence to heat up its internal water supply. S.27 Status Your boiler is simply finishing a brief cooling cycle after heating your water, which is a normal part of its operation. S.28 Status Your boiler is working normally and is simply taking a short, programmed pause to prevent the internal parts from wearing out too quickly. S.30 Status Your boiler is currently on standby because it hasn't received a signal from your thermostat or timer to turn on the heating. S.31 Status Your boiler is perfectly fine and is simply set to 'summer mode,' meaning it is currently turned off so that it only provides hot water rather than central heating. S.32 Status Your boiler has detected an issue with the fan that manages airflow, so it has automatically paused operation to keep itself protected until it is checked. S.33 Status Your boiler has detected an issue with the air supply or exhaust venting, causing it to pause operation to ensure it can run safely. S.34 Status Your boiler has automatically activated its built-in protection system to prevent the internal pipes from freezing. S.36 Status Your boiler is currently in standby mode because it is not receiving a signal from your thermostat or timer to turn the heating on. S.39 Status Your boiler has temporarily stopped because a safety switch linked to your underfloor heating system has triggered to prevent the water from getting too hot. S.53 Status Your boiler has detected low water pressure and is pausing its operation for a few minutes to protect itself from running dry. S.54 Status Your boiler has temporarily paused to protect itself because the water temperature inside is rising much faster than expected.