High Lockout
Green LED Off, Red LED On on Vokera Compact HE

Your boiler has experienced a safety lockout and has shut itself down to prevent damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Internal fault (locked-out)

What causes this fault?

This fault occurs when the boiler’s control board detects a safety issue or a failure to ignite, leading it to shut down the system for protection. The most common reasons include a worn ignition electrode that can no longer spark correctly or an internal electrical failure within the main circuit board. In some cases, a faulty sensor may be sending incorrect temperature readings, causing the boiler to trip its safety limit.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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