High Lockout
RED LED LIGHT on Vokera Compact HE

Your boiler has stopped working because it failed to light properly or cannot detect a flame.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Lockout after ignition failure or sensing/spark electrode fault

What causes this fault?

This fault occurs when the boiler tries to start up but cannot successfully establish or detect a flame. The most common reasons are a lack of gas reaching the burner, a dirty electrode that can no longer create a spark, or a sensor that fails to tell the boiler the fire has actually lit.

This issue can occur more frequently during the first cold snap of autumn when internal components that have been idle all summer suddenly struggle to operate or become stuck.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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