High
Red | On every 0.5 second on Vokera Compact HE

Your boiler has entered a safety lockout mode due to a critical internal fault or an ignition failure.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Safety shutdown and/or internal fault

From this model's manual
Verified against the Vokera Compact He installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's control system detects a critical safety issue, most often failing to light the flame after several attempts. It can be caused by a lack of gas reaching the burner, a worn-out spark electrode, or an electrical failure within the main control board. Essentially, the boiler has stopped working to prevent unburnt gas from building up or to protect its internal components from damage.

This issue often surfaces during the first cold snap of autumn when the boiler is pushed to work harder after being idle throughout the summer.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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