High Lockout
47 on Vokera Condexa Pro

Your boiler has sensed that the water returning from your radiators is far too hot, causing the system to shut down to prevent damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

When the Return Temperature > 80°C for 5s, the Slave board shuts down

What causes this fault?

This fault occurs when water is not moving through your heating system fast enough to carry heat away from the boiler, causing it to overheat instantly. The most common reasons are a failed internal pump that isn't pushing the water or a significant blockage within the boiler's heat exchanger. It can also be triggered by a faulty sensor that is incorrectly reporting a high temperature to the control board.

This issue is more common during the first cold spell of autumn when pumps that have been sitting idle all summer tend to seize up.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related guides you might find useful