High
A10 on Vokera Condexa Pro

Your boiler's electronic memory chip has developed a software or communication fault, preventing the system from running safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

EEPROM error

From this model's manual
Verified against the Vokera Condexa Pro installation & service manual, page 57.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's internal memory chip, which stores critical operating instructions, fails to communicate with the main control board. The most common reason is a permanent electronic failure within the circuitry or a corrupted data file that prevents the boiler from identifying its own configuration. Because the system can no longer verify its safety parameters, it shuts down completely to prevent any malfunction.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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