High Lockout
E14 on Vokera Condexa Pro

Your boiler has shut itself down for safety because it detects a serious internal issue that is preventing it from running properly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

The safety devices have been activated (lockout)

What causes this fault?

This fault occurs when the boiler's internal computer detects a major hardware failure or a safety circuit has been triggered, forcing the unit to shut down immediately. The most common reasons include a faulty electronic control board or a malfunction in the ignition system that prevents the gas from lighting safely. It essentially means a critical component is no longer communicating correctly or has failed a safety check.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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