High
E18 on Vokera Condexa Pro

Your boiler has shut itself down for safety because a internal limit was exceeded, likely due to overheating or a lack of water circulation.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

NTC1 short-circuited (NTC1 = outlet sensor) Probe manifold short-circuited

From this model's manual
Verified against the Vokera Condexa Pro installation & service manual, page 56.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's internal temperature rises too quickly or exceeds a safe limit, causing the system to shut down to prevent damage. The most common reasons are a pump failure that stops water from moving or a buildup of debris and sludge that creates a blockage within the heat exchanger. This lack of circulation means the heat produced by the burner has nowhere to go, triggering the safety sensors.

This issue often appears when the heating is first turned on after summer, as pump components can seize up during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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