High Lockout
E24 on Vokera Condexa Pro

Your boiler has shut itself down as a safety precaution because one of its internal safety sensors has detected a potential fault.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

REFHI TOO HIGH ERROR Temperature measured not correct

What causes this fault?

This fault occurs when the boiler's internal safety switches detect that the unit is operating outside of safe temperature or pressure limits, triggering an immediate shutdown to prevent damage. The most common reason is a failure in the safety thermostat or the flue sensor, which may be sending incorrect signals to the control board. It can also be caused by a communication error within the internal wiring or the main circuit board itself.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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