High
E38 on Vokera Condexa Pro

Your boiler has detected a fault with the sensor that monitors exhaust fumes, causing the system to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Flue gas probe short-circuited

From this model's manual
Verified against the Vokera Condexa Pro installation & service manual, page 57.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the internal sensor responsible for monitoring the temperature of exhaust gases identifies an electrical short-circuit. The most common reason is that moisture or heat stress has damaged the sensor's internal wiring, causing it to send an incorrect signal to the main control board. As a result, the boiler shuts down immediately to prevent potential damage to the flue system or the heat exchanger.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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