High Lockout
E41 on Vokera Condexa Pro

Your boiler's internal computer parts are having trouble talking to each other, causing the system to stop working.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Communication error

What causes this fault?

This fault occurs when the boiler's main control board loses its digital connection with another internal component, such as the display screen or a sensor module. The most common reason is a loose or damaged wiring connection between these parts, or a physical failure inside the main electronic circuit board itself.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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