High
E44 on Vokera Condexa Pro

Your boiler has detected a fault with the sensor that monitors the water returning to the unit, causing the system to stop working for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Return probe short-circuited

From this model's manual
Verified against the Vokera Condexa Pro installation & service manual, page 57.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the sensor responsible for measuring the temperature of the water entering the boiler fails, typically due to an internal electrical short. The most common reason is regular wear and tear on the sensor's internal components, though it can also be triggered by moisture ingress or a damaged wiring connection. Because the boiler can no longer accurately monitor water temperature, it shuts down to prevent the system from overheating.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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