High Lockout
E020 on Vokera Evolve

Your boiler has shut down because it has reached an unsafe temperature, triggered by a safety sensor that prevents the unit from overheating.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Limit thermostat

What causes this fault?

This fault occurs when the water inside the boiler gets too hot, causing a safety switch to Cut off the system to prevent damage. The most common reasons are a pump failure that stops water from moving or a blockage in the heat exchanger that restricts flow.

This issue often appears when the heating is first turned on after summer, as the internal pump can seize up after long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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