High Lockout
L2 on Vokera Mynute 28E / 35E

Your boiler has failed to ignite properly and has locked itself out for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Led alarm (blink red)

What causes this fault?

This fault occurs when the boiler attempts to light the burner but fails to detect a stable flame. The most common reasons are a worn-out ignition electrode that cannot create a spark, a faulty gas valve preventing fuel from entering the burner, or a problem with the internal control board.

This fault can be more frequent during the first cold snap of winter when components that have sat idle all summer are suddenly forced to operate under high demand.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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