High Lockout
10 on Vokera Mynute Vhe

Your boiler has failed to light because it cannot detect a flame or is struggling to vent correctly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Check gas supply, check flue system, check polarity

What causes this fault?

This fault occurs when the boiler attempts to start up but fails to sense a flame after several attempts. The most common reasons are a lack of gas reaching the burner, a faulty spark electrode that can't ignite the fuel, or a blockage in the chimney pipe preventing the air flow needed for combustion.

This issue can occur more frequently during a cold snap if the external gas regulator or pipework becomes affected by freezing temperatures, restricting gas flow.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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