High Lockout
AL55 on Vokera Mynute Vhe

Your boiler's main control board has been set up with incorrect configuration settings, meaning it doesn't know which specific model it is supposed to be.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Jumper tag fault

What causes this fault?

This fault occurs when the boiler's internal computer lacks the specific identity settings required to operate the hardware safely. It is usually caused by a component failure on the control board or occurs immediately after a repair if the new parts haven't been configured with the correct plug-in coding chips.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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