High Lockout
E02 on Vokera Mynute Vhe

Your boiler has shut down because it has detected it is getting too hot, likely due to a circulation problem or a faulty safety sensor.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Limit thermostat fault

What causes this fault?

This fault occurs when the water temperature inside your boiler exceeds a safe limit, triggering a safety switch to prevent damage. The most common reasons are a pump failure that stops water from moving or a buildup of debris that blocks the flow, causing the heat exchanger to overheat rapidly.

This error often appears when the heating is first turned on in autumn, as pump components can seize up after being idle during the summer months.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful