High Lockout
09 on Vokera Synergy E

Your boiler's internal computer has encountered a critical error and can no longer control the heating system safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

PCB fault

What causes this fault?

This fault occurs when the boiler's main control board suffers a hardware failure or a breakdown in its internal memory. It is often caused by unexpected electrical surges, moisture getting into the casing, or simply the components wearing out over many years of use.

This issue is more frequent during the winter months when the boiler is working under higher load and electrical components are more susceptible to failure during power fluctuations or storms.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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