High Lockout
360 on Worcester Bosch GB162

Your boiler's internal computer chips are not communicating correctly because an incorrect or incompatible part has been installed.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

The KIM that has been fitted is not compatible with the burner control unit

What causes this fault?

This fault occurs when the boiler's main control board cannot verify the identity of the specific model it is supposed to be operating. It is almost always caused by a mismatch between the interchangeable memory chip, known as the KIM, and the boiler's internal computer after a repair or part replacement. Think of it like trying to run modern software on an incompatible, older computer; the two components simply cannot speak the same language.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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