High Lockout
D3232 on Worcester Bosch GB162

A safety switch or an external control, such as a thermostat or a condensate pump, has tripped and told the boiler to stop running.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

The external switching contact has opened

What causes this fault?

This fault occurs when a safety device connected to the boiler’s control board has broken the electrical circuit to stop the unit from running. The most common reason is a blocked condensate pump that has reached its limit and sent a signal to prevent an overflow, or an external thermostat that has malfunctioned. Essentially, a secondary safety device has stepped in to shut the system down for protection.

This fault is frequently seen during cold snaps when external condensate pipes freeze, causing the pump to backup and trigger the safety switch.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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