High Lockout
D4271 on Worcester Bosch GB162

Your boiler has detected that the water is heating up too quickly or isn't circulating properly, causing it to shut down to prevent overheating.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Actual temperature differential between flow and safety temperature sensor is too high

What causes this fault?

This fault occurs when water cannot move through the boiler fast enough to carry heat away, causing a rapid and dangerous rise in temperature. The most common reasons are a failed internal pump that has stopped spinning or a blockage caused by a buildup of sludge and debris within the main heat exchanger. In some cases, it may simply be caused by air trapped in the system or sensors that are providing incorrect temperature readings to the control board.

This fault often appears when the heating is first turned on after summer, as the internal pump can seize up during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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