High Lockout
E5218 on Worcester Bosch GB162

Your boiler has sensed that the internal water temperature has become dangerously hot, causing it to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

The temperature captured by the flow temperature sensor exceeded 105°c

What causes this fault?

This fault occurs when water inside the boiler isn't moving away from the heat source quickly enough, causing it to overheat rapidly. The most common reason is a failed circulation pump or a blockage in the pipework that prevents the water from flowing. In some cases, a build-up of debris or limescale inside the heat exchanger can also restrict movement and trap heat.

This issue often surfaces during the first cold spell of autumn when the heating is turned on after being dormant all summer, which can cause internal pump parts to seize.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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