High Lockout
F0278 on Worcester Bosch GB162

Your boiler has stopped working because its internal computer has detected a problem with the sensors that monitor its performance.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

The sensor test has failed – cabling and plug sensors need checking

What causes this fault?

This fault happens when the boiler’s central brain performs a self-check and notices that the temperature sensors are not communicating correctly. It is usually caused by a loose connection in the internal wiring or a sensor that has reached the end of its life and is sending an impossible reading. Because the boiler cannot accurately track how hot the water is getting, it shuts down as a safety precaution.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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