High Lockout
Flue blockage on Worcester Bosch Greenstar 12i System

Your boiler has detected that waste gases cannot safely leave the property through the flue pipe, causing the system to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Fault indication / Lockout reset button

What causes this fault?

This fault occurs when the boiler's internal sensors detect that the exhaust gases are not being cleared from the system effectively. The most common reasons include a physical obstruction in the external flue pipe, such as a bird's nest or debris, or a mechanical failure of the fan that pushes these gases out. Because these gases are dangerous, the boiler will immediately stop working as a safety precaution.

This issue is slightly more frequent in winter as high winds can cause pressure fluctuations in the flue, or heavy snowfall can physically block the external terminal.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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