High Lockout
Volatile lockout on Worcester Bosch Greenstar 12i System

Your boiler has stopped running and entered a safety shutdown mode, which is indicated by the reset button flashing.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Fault indication / Lockout reset button

What causes this fault?

This fault occurs when the boiler's control system detects a failure in the ignition process or a loss of flame signal during operation. The most common reasons are that the burner has failed to light correctly or the internal sensors can no longer verify that a flame is present for safety. This results in the boiler shutting down immediately to prevent unburnt gas from building up in the system.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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