Emergency
FA on Worcester Bosch Greenstar 30HE

Your boiler is still detecting a flame even after it should have turned off, which is a safety concern that prevents the system from running.

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

What the manual says

Manufacturer manual

Flame detected after gas shut off.

From this model's manual
Verified against the Worcester Bosch Greenstar 30he installation & service manual, page 45.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's internal sensors continue to detect heat or an electrical signal from a flame even after the gas supply should have been cut. The most common reason is a gas valve that hasn't closed properly or a faulty sensing probe that is sending an incorrect 'flame present' signal to the main computer. Because the system believes a fire is still burning when it shouldn't be, it shuts down completely as a safety precaution.

Engineer required

This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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