High Lockout
2925 V on Worcester Bosch Greenstar 8000 Life/Style

Your boiler has stopped working because it cannot properly communicate with the internal valve that controls the gas flow.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Feedback from the modulating gas valve is too low

What causes this fault?

This fault occurs when the boiler's main computer loses the precise electrical signal it needs to manage the gas flow safely. The most common reason is an internal electronic failure within the gas valve itself or a loose connection in the wiring that links the valve to the control board. Without this constant 'heartbeat' feedback, the boiler shuts down as a safety precaution because it cannot verify exactly how much fuel is being used.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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